The Computer Society of Kenya

Since 1986

CA loses Sh2bn licence row with Airtel

CAKDAILY NATION By ABIUD OCHIENG

Tuesday December 19, 2017

Telecoms operator Airtel Kenya Monday got a big boost in its battles with the regulator after the court stopped the Communications Authority of Kenya (CA) from demanding Sh2.06 billion in licence renewal fees.

High Court judge George Odunga also stopped the CA from enforcing a decision it made and communicated to Airtel demanding  $20.025 million (Sh2.06 billion) from the Indian firm as a precondition to the issuance of Airtel’s radio frequency spectrum and operating licences.

“An order is hereby issued quashing the CA’s decision contained in the letter dated June 23, and July 25, 2017 demanding the sum of $20.025 million (Sh2.06 billion) from Airtel as alleged radio frequency spectrum fees within 14 days from the date of receipt,” Justice Odunga said.

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Safaricom bets on voice identity to rein in fraud

mpesaDAILY NATION By ANNIE NJANJA

Tuesday December 12, 2017

Listed telco Safaricom #ticker:SCOM has introduced voice biometric system aimed at reducing fraud and helping its customers to reduce cases of identity theft.

The system, dubbed Jitambulishe, will allow customers to access Safaricom services such as resetting M-Pesa PIN and PUK requests through a faster and less intrusive vetting process.

The system aims to cut down the number of steps a customer goes through before they are assisted, significantly reducing time spent while seeking customer services.

 A pre-recorded registration process will be done by the telco to make the feature functional.

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CA opts for phased phone services quality test plan

CAKBUSINESS DAILY By MUTHOKI MUMO

Tuesday November 21, 2017

The Communications Authority of Kenya (CA) will implement new standards of measuring the quality of mobile phone services in phases following a request from operators.

The CA has published a new framework, which expands the authority’s powers by requiring operators to submit data on network performance more regularly, assessing the quality SMS and Internet services in addition to voice, and taking the views of customers into consideration.

While the framework is supposed to take effect in the 2017/18 financial year, the CA says assessing network performance and surveys to measure customer experience will be delayed.

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‘Digital natives’ to lead in the next boom

e-paymentDAILY NATION By TONNY TUGEE

Wednesday November 29, 2017

Information and communications technology is driving an entrepreneurial boom in Kenya, and it is youth at the forefront of creating new businesses.

Young entrepreneurs such as Jacob Otieno, the founder of Tablets for Schools, and Danson Muchemi, the founder of Jambopay, are some of the emerging trailblazers in this vibrant space.

But it is the concerted government and private sector push to build telecoms infrastructure and digital services that is helping to catalyse the trend.

The Communication Authority of Kenya’s (CA) latest statistics place the country’s Internet penetration at 90 per cent or 43.3 million users as at the end of June this year, compared to 37.7 million the previous year.

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Huduma savouring glory for easing public service delivery MONDAY NOVEMBER 6 2017

Huduma2107aDAILY NATION By SICILY KARIUKI

Monday November 6, 2017

Huduma Mobile Outreach Programme, popularly known as Huduma Mashinani, has been nominated for an international award by the African Association for Public Administration and Management.

Whether it brings home the overall trophy as it has done in the past or not, this is a demonstration of the determination to ensure best practices locally and internationally.

To sustain its leadership in public service provision, Huduma Kenya Programme must continuously innovate.

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