The Computer Society of Kenya

Since 1986

Puzzle of CA’s conflicting data on quality of telcos’ services

CAKBusiness Daily By MUTHOKI MUMO

WEDNESDAY, JANUARY 17, 2018 

The communications sector regulator has released conflicting data on the quality of telecoms services, raising questions about the integrity and reliability of its statistics.

The Communications Authority of Kenya (CA) last week released its Quality of Service (QoS) report for the year ended June 2016, contradicting data in its 2015/16 annual report covering the same period and subject matter.

The net effect of the differences is that scores for all the operators improved significantly.

While the CA in its annual report said Safaricom , Airtel and Telkom Kenya had scored an overall 50 per cent in QoS, the latest data shows the three telcos had an average score of 70.8 per cent.

In both reports, the operators failed to meet the overall pass mark of 80 per cent.

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Video-on-demand spurs rise in fibre Internet users

Fibre-opticDAILY NATION By MUTHOKI MUMO

Monday January 8, 2018

Fibre-optic Internet subscriptions nearly tripled in the year through last September, reflecting the aggressive investments in expanding connections to Kenyan homes.

Data from the Communications Authority of Kenya (CA) shows that there were 90,534 fibre subscriptions at the end of September in comparison to the 33,269 recorded at the end of September 2016.

While this figure is comprehensive of both fibre-to-the-home and fibre-to-the-office, there has been a flurry of activity over the last one year as companies compete to connect residential properties.

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CA loses Sh2bn licence row with Airtel

CAKDAILY NATION By ABIUD OCHIENG

Tuesday December 19, 2017

Telecoms operator Airtel Kenya Monday got a big boost in its battles with the regulator after the court stopped the Communications Authority of Kenya (CA) from demanding Sh2.06 billion in licence renewal fees.

High Court judge George Odunga also stopped the CA from enforcing a decision it made and communicated to Airtel demanding  $20.025 million (Sh2.06 billion) from the Indian firm as a precondition to the issuance of Airtel’s radio frequency spectrum and operating licences.

“An order is hereby issued quashing the CA’s decision contained in the letter dated June 23, and July 25, 2017 demanding the sum of $20.025 million (Sh2.06 billion) from Airtel as alleged radio frequency spectrum fees within 14 days from the date of receipt,” Justice Odunga said.

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Key ICT influencers for 2018

ICTDAILY NATION By JOHN WALUBENGO

Wednesday January 3, 2018

The year 2017 is over and done with. I often review the key ICT events of the previous year but this time I want to flip this around and instead highlight key global events that will shape the local Kenyan ICT scene in 2018.

One such event happened last month when the US communication regulator, the Federal Communication Commission, revoked what is known as Net Neutrality rules instituted during the Obama administration.

Proponents of Net Neutrality advance the view that the internet should remain open, non-discriminatory and decentralised.

In other words, all internet traffic should be treated equally and so telco providers or ISPs should not discriminate or filter user traffic based on source, content or destination.

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Safaricom bets on voice identity to rein in fraud

mpesaDAILY NATION By ANNIE NJANJA

Tuesday December 12, 2017

Listed telco Safaricom #ticker:SCOM has introduced voice biometric system aimed at reducing fraud and helping its customers to reduce cases of identity theft.

The system, dubbed Jitambulishe, will allow customers to access Safaricom services such as resetting M-Pesa PIN and PUK requests through a faster and less intrusive vetting process.

The system aims to cut down the number of steps a customer goes through before they are assisted, significantly reducing time spent while seeking customer services.

 A pre-recorded registration process will be done by the telco to make the feature functional.

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